Parts & Support
Parts & Support
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Can I use chlorine pucks or other cleaners in my toilet tank?
Do not put cleaning agents such as chlorine pucks or cleaners in your toilet tank, as this may deteriorate the tank components.
Can I mix and match tanks and bowls?
While there are a few models that can interchange tanks and bowls, most are configured to work optimally as a set as indicated in our Product Showcase. In fact, if you do your own mixing and matching, the toilet may not flush at all! Gravity Fed and Pressure Assisted tanks and bowls cannot be mixed. A 3.5 gallon per flush tank and 1.6 gallon per flush bowl (and vice versa) will not function together, as the trapway designs are completely different based upon the gallons per flush of the entire unit.
Contact Customer Service
Technical Customer Service:
Monday – Friday: 8:00 am – 8:00 p.m. EST
Saturday: 10:00 am – 4:00 p.m. EST
Wholesale and Retail Customer Service:
Monday – Friday: 8:00 am – 7:30 p.m. EST
Saturday: 8:00 am – 6:00 p.m. EST